Privacy Policy

Last updated: 8 March 2026

This Privacy Policy explains how Twintraday collects, uses, and protects your personal data when you use this website.

1. Who We Are

Twintraday is an online financial research and data analysis platform. For the purposes of UK data protection law, Twintraday is the data controller of your personal data.

Contact: [email protected]

2. Information We Collect

We may collect the following information:

  • Email address (for account creation and login)
  • Account information such as email address and authentication-related records
  • Payment and subscription confirmation data (processed via third-party providers)
  • Technical information such as IP address and browser type
  • Usage data relating to how the website is accessed

3. How We Use Your Information

We use your information to:

  • Provide access to premium content
  • Process payments and manage subscriptions
  • Maintain account security and premium access status
  • Improve website performance
  • Respond to enquiries and support requests

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contract: to provide paid services, subscription access, and account functionality.
Legitimate interests: to operate, secure, and improve the website.
Legal obligation: where required to comply with applicable law.

5. Payments

Payments are processed securely by third-party providers such as Stripe. Twintraday does not store or process your card details directly. Payment providers may process your data in accordance with their own privacy policies, including information relating to payment status, billing, and subscription management.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal data. Data is hosted via secure infrastructure providers. While we take appropriate security measures, no online system can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as necessary to provide the Service, manage subscriptions and account access, comply with legal obligations, or resolve disputes. You may request deletion of your account at any time.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact [email protected].

9. Cookies

This website may use essential cookies to enable functionality such as login sessions. If analytics tools are used, they may collect anonymised usage data. By using this website, you consent to the use of necessary cookies. Further information may be provided in a separate Cookie Notice.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.